Service and support
Service, Support & Warranty
Every product we supply is backed by installation, training and local support from our service centre in Rajagiriya.
Simulator support
Our Support Promise for Simulators
Installation and commissioningEvery simulator is installed and commissioned on site by qualified technical staff.
Instructor training included5–10 hours of free operational training for your driving instructors, plus overseas training schedules for multi-simulator users.
24/7 online help deskTechnical help whenever you need it, backed by local and expatriate technicians.
Technicians within 24–48 hoursIf an issue can't be solved remotely, we dispatch a service technician within 24–48 hours.
Warranty
Warranty by Product
| Product | Warranty |
|---|---|
| Infe Driving Simulator Standard and Pro | 5-year machine warranty, extendable up to 10 years |
| Professional Full-Cabin Truck Driving Simulator | Confirmed with each order |
| Infe AR Welding Trainer | 2 years |
| AUCWELL electric vans (A03, A08, A09, A08 Cargo) | 1-year vehicle warranty and 5-year battery warranty |
| Solar, battery and charging systems | Confirmed in each project proposal |
Get help
How to Request Support
Contact our help desk with your product name and a short description of the issue. Photos or a short video help us solve problems faster.
WhatsApp and phone
+94 77 285 3488Service centre
1630/4, S.W. Perera Mawatha, Kotte Road, RajagiriyaMonday to Saturday, 8:30 AM – 5:00 PMNeed help with your equipment?
Our team is ready to help. Message us on WhatsApp or call our service centre.